Shipping policy
Epic Entries Shipping Policy
Effective Date: May 21, 2024
Welcome to Epic Entries (“we,” “our,” “us”). This Shipping Policy explains the terms and conditions regarding the shipping of products purchased from our website, epicentries.store (the “Site”). By placing an order through our Site, you agree to comply with the terms outlined in this policy.
1. Order Processing
1.1 Processing Time: All orders are processed within 1-5 days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
1.2 Order Confirmation: After placing an order, you will receive an email confirmation containing your order details. Please review this confirmation email carefully and contact us immediately if any changes are needed.
2. Shipping Methods and Costs
2.1 Shipping Options: We offer standard shipping for all orders. Expedited shipping options may be available for an additional fee. Shipping options and costs will be displayed at checkout.
2.2 Delivery Time: Delivery times vary depending on your location and selected shipping method. Once your order has been shipped, you will receive a tracking number to monitor the delivery status.
3. Shipping Restrictions
3.1 International Shipping: We currently ship to select countries. International shipping rates and delivery times may vary. Please contact us for more information regarding international shipping options.
3.2 P.O. Box Addresses: We do not ship to P.O. box addresses. Please provide a physical address for delivery.
4. Lost or Damaged Shipments
4.1 Lost Shipments: We are not liable for any lost or stolen packages after they have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier to file a claim.
4.2 Damaged Shipments: If your order arrives damaged, please contact us within 24 hours of receiving the shipment. We may require photographic evidence of the damaged items to process a replacement or refund.
5. Order Tracking
5.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the delivery status of your order.
6. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Epic Entries Email: support@epicentries.com
Phone: 832-713-8766
Thank you for choosing Epic Entries. We strive to provide you with a seamless and enjoyable shopping experience.